Exchange and Return Policy
Damaged or wrong items
If your order arrives damaged or you received the wrong item, message us within 48 hours of delivery with photos of the product and packaging. We'll arrange a replacement.
Exchanges
Because our candles are handmade, we can't accept exchanges for change of mind. Personalised and custom orders can't be exchanged.
How to raise a request
Contact us with your order number (for example AC-1001) and photos. We'll guide you through the next steps.